Client FAQ

What should I expect in a first session?

In our first session, we're really just starting to get to know each other and getting a feel for the direction of our work together. You'll have an opportunity to ask me any questions you might have about myself or the therapy process. I'll also ask you some questions about what you're hoping to gain from therapy, your history, and how you feel in your day to day life. This will help me to understand how I can tailor my approach to best meet your needs. I also certainly understand that there may be some things you're not ready to share so early on.

What if I'm not sure whether I need therapy?

Feel free to reach out to me and we can discuss whether therapy may be right for you. I often encourage people who are on the fence to try 3-4 sessions and see how it feels.

How long is each session?

The standard session time is 50-minutes, but shorter or longer sessions are available upon request.

How do I pay for sessions?

Payment is due at the time of each service. If you have BlueCross BlueShield PPO or Blue Choice, then I will submit claims to your insurance for you, but you will be responsible for any copay or deductible fees. 

I accept payment by credit card, cash, check, Zelle, or PayPal. As a client, you will be given access to a secure client portal where you can view your balance, invoices, and statements. 

What is the cancellation policy?

Please notify me at least 24 hours in advance if you need to cancel or reschedule an appointment. For sessions cancelled in under 24 hours, the full fee will be charged (and will not be covered by insurance).

What if I'm not sure about my insurance coverage?

Insurance can be really confusing! Here's a quick summary:

-If your insurance plan is BlueCross BlueShield PPO or Blue Choice PPO, then I am an in network provider for you. Check your insurance card if you're not sure what type of plan you have.

If I'm in network, your insurance might still require that you pay a portion of the fee yourself. This can be a co-pay (i.e. $20 or $30) or co-insurance (i.e. 20% or 30% of fee). If you have a deductible, then you you will have to pay for the full cost of sessions yourself until your deductible has been met, after which your insurance will start covering sessions. In some cases, you will still owe a copay or co-insurance once your deductible has been meet until your out of pocket maximum has been reached. 

As long as I have your insurance information at least two business days before our first session, I will check your benefits for you.  However, I highly suggest that you also call the number on the back of your insurance card to inquire about any copays, co-insurance, or deductibles that apply to behavioral health services.

-If you have any other insurance plan besides those listed above (or no insurance), then I am an out of network provider for you. Many insurance plans reimburse a specified percentage for out of network services. You will need to pay the out of pocket fee for sessions up front, but I will provide you with receipts that you can submit to your insurance for reimbursement.